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Handy is a platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. Customers are the most anxious one hour or so before their cleaning. How can we provide reassurance and support?
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Design a mobile interface (iOS platform) to provide reassurance and support to the customer, making this part of the customer experience as transparent, and as stress-free as possible.
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Learn more about the business, the customers, and professional’s context. Also understand how we will all succeed at the end, with clear communication between both users.
Personas:
Finding the pain points and goals for each persona:
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Sketch some user flows for both scenarios, trying to solve most of the pain points listed before, taking consideration the customers and the professional platforms.
Sketches of a new flow showing the integration between the Client and professional apps:
WIREFRAME 01:
for Joy, a Handy Cleaning Pro
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Converge the possibilities from phases 1 & 2, refine and explore the flows separately. Also, develop a design system, to integrate all findings with visual aspects.
Color Palette:
Buttons & Symbols:
Dashboard and Finding Route Visuals:
Checklist and Progress Bar Visuals:
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Start by creating a storyboard to explore each user journey, identifying what the user sees and does on each step.
A fast and low-cost way to find new insights about the journeys and test if the new features are solving the pain points is by a paper prototype.
PAPER PROTOTYPE 01:
for Joy, a Handy Cleaning Pro
PAPER PROTOTYPE 02:
for Anna, a happy Handy customer
The refined prototype is focused on the UI, applying the findings in all phases before. Also, can be used with real customers for testing purposes.
DIGITAL PROTOTYPE 01:
for Joy, a Handy Cleaning Pro
DIGITAL PROTOTYPE 02:
for Anna, a happy Handy customer
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The prototype is ready for development after testing and validating the new features with users and stakeholders.
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Two refined prototypes solving professional and customer journeys, providing clear communication between both experiences.